Accessibility for Drones and Model Aircraft Registration

This website is run by the Civil Aviation Authority. This page only contains information about this website, available at the subdomain https://register-drones.caa.co.uk (opens in a new window).

Using this website

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS and NVDA)

We've also made the website text as simple as possible to understand.

AbilityNet (opens in a new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • the text won't reflow in a single column when you change the size of the browser window
  • you can't modify the line height or spacing of text

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us on:

Drone and Model Aircraft Registration Team
Email: drone.registration@caa.co.uk
Telephone: 0330 022 9930
Monday to Friday, 8:30am to 4:30pm

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact us on:

Drone and Model Aircraft Registration Team
Email: drone.registration@caa.co.uk
Telephone: 0330 022 9930
Monday to Friday, 8:30am to 4:30pm

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS) (opens in a new window).

Technical information about this website's accessibility

The Civil Aviation Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We plan to improve the contrast of the focus indicator by September 2020.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (opens in a new window) AA standard, due to the non-compliances listed below.

We plan to add a mechanism to extend session length by September 2020.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations:

The session timeout is currently set at 90 minutes idle time. If you allow a session to expire, you will need to start again from the beginning. This doesn't meet WCAG 2.1 Success Criterion 2.2.1: Timing Adjustable.

Some users with low vision may find it difficult to see when links, buttons or input elements have keyboard focus. This doesn't meet WCAG 2.1 Success Criterion 1.4.11: Non-text Contrast.

How we tested this website

This website was last tested on 19th July and was checked for compliance with WCAG 2.1 AA. The test was carried out by Test Partners Ltd.

We tested:

Pages were tested for compliance with the Level AA requirements of the W3C Web Content Accessibility Guidelines (WCAG) 2.1.

There were not enough resources to test every page on the website. Most of the pages are based on templates and are sufficiently similar that only a subset needed to be tested.

Selection of those pages was based on the following criteria:

  • Site-wide template pages
  • Unique pages, such as the home page
  • Informational graphics
  • Forms
  • Data tables

The same pages that were included in the WCAG 2.1 testing were also tested for usability with two screen reader software programmes, a screen magnification software programme and a voice recognition software programme.

This statement was prepared on 13th September 2019. It was last updated on 1st October 2019.