Accessibility statement for the drones and model aircraft registration website

This accessibility statement applies to the drones and model aircraft registration website.

This website is run by the Civil Aviation Authority. We want as many people as possible to be able to use this website.

For example, that means we aim for you to be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS and NVDA)

We've also made the website text as simple as possible to understand.

You can find advice on making your device easier to use if you have a disability at AbilityNet (opens in a new tab).

This website’s accessibility

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text

What to do if you can't access parts of this website

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us.

Drone and Model Aircraft Registration Team
Email: drone.registration@caa.co.uk
Telephone: 0330 022 9930
Monday to Friday, 8:30am to 4:30pm

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, please contact us.

Drone and Model Aircraft Registration Team
Email: drone.registration@caa.co.uk
Telephone: 0330 022 9930
Monday to Friday, 8:30am to 4:30pm

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications)(No. 2) Accessibility Regulations 2018 (opens in a new tab). If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website's accessibility

The Civil Aviation Authority is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (opens in a new tab) AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The session timeout is currently set at 20 minutes idle time. If you allow a session to expire, you will need to start again from the beginning. This does not meet WCAG 2.1 Success Criterion 2.2.1: Timing Adjustable.

Some users with low vision may find it difficult to see when links, buttons or input elements have keyboard focus. This does not meet WCAG 2.1 Success Criterion 1.4.11: Non-text Contrast.

We plan to improve the contrast of the focus indicator by September 2022.

How we tested the accessibility of this website

This statement was prepared on 13 September 2019. It was last reviewed on 23 August 2021.

This website was last tested on 19 July 2019. The test was carried out by Test Partners Ltd.

The test checked for compliance with the AA standard of the Web Content Accessibility Guidelines version 2.1 (opens in a new tab).

The test included:

  • a selection of pages from website
  • a selection of the internal administration portal

There was not enough resource to test every page on the website. However, most of the pages are based on templates and are sufficiently similar that only a subset needed to be tested.

The selection was designed so that we would test:

  • site-wide template pages
  • unique pages, such as the home page
  • informational graphics
  • forms
  • data tables

We also tested the same pages for usability with two screen reader software programmes, a screen magnification software programme, and a voice recognition software programme.